EU Data Act Information Notice

Use the channel for your specific system

If your NIBE Group product is managed through a dedicated digital service, please use that service's own EU Data Act channel rather than this form. Each service holds its own data and is best placed to handle your request directly.

For example, if your product is connected to myUplink, please submit your request at myuplink.com/eu-data-act instead. This notice and the associated enquiry form are intended for NIBE Group products and services that do not have a dedicated EU Data Act channel.

2. Connected Products and Related Service

For the purposes of the EU Data Act:

• A “Connected Product” is a physical device capable of generating and transmitting data during its use.
• A “Related Service” is a digital service connected to such a product, whose absence would prevent the product from performing certain functions or which enhances its functionality.

The digital services covered by this notice constitute Related Services within the meaning of the EU Data Act.

3. Data generated during operation

3.1 Connected Product Data

During operation, connected products may generate and transmit data such as:

• Sensor readings (e.g., temperature, pressure, flow rates)
• Operational status information
• Alarm and fault codes
• Performance metrics
• Configuration parameters
• Runtime and efficiency indicators

Data generation may occur continuously during operation, at predefined intervals, or upon specific events such as alarms or remote adjustments.

3.2 Related Service Data

Use of NIBE Group's connected services generates service-level data, including:

• Account and user profile data
• Device-to-account associations
• Authentication and access logs
• Configuration changes performed via the service
• Service usage logs
• Diagnostic and support-related data

4. Storage and retention

Data is processed and stored within appropriate infrastructure under applicable security measures.

Retention periods vary depending on data category and purpose, including:

• Operational and telemetry data retained for service functionality and contractual commitments
• Account and authentication logs retained for security and compliance purposes
• Subscription and transaction data retained according to contractual and accounting requirements

5. Data Holder

NIBE Industrier AB (publ)
Reg. no. 556606-8817
Box 14
285 21 Markaryd
Sweden

acts as the Data Holder under the EU Data Act for data generated via NIBE Group connected products and services covered by this notice.

6. Use of data

Readily available data may be used:

• To provide and maintain the service
• To improve product and service functionality
• To develop new products and services
• To ensure system reliability and security

Data may be shared within the NIBE Group in accordance with applicable law.

7. Your rights under the EU Data Act

Subject to the conditions of the EU Data Act, you may have the right to:

• Access readily available data generated by your connected product and related service data directly linked to its use, in accordance with Regulation (EU) 2023/2854.
• Request that readily available data be made available to a third party in a structured, commonly used and machine-readable format, in accordance with the EU Data Act.
• Terminate data sharing with a third party by withdrawing or disabling any authorisation granted, or by contacting us where applicable.

8. How to submit a Data Act request

If you wish to:

• Access readily available data generated by your connected product
• Request that such data be made available to a third party in accordance with the EU Data Act
• Withdraw or disable data sharing with a third party
• Request clarification regarding your rights under the EU Data Act

please use our EU Data Act Enquiry form.

9. Contract duration

Your contract for any applicable NIBE Group related service remains valid until terminated in accordance with the applicable Terms of Service.

10. Right to lodge a complaint

If you believe your rights under the EU Data Act have been infringed, you have the right to lodge a complaint with the competent authority in the EU Member State of your habitual residence or place of work.

11. Updates to this notice

This notice may be updated to reflect changes in legislation, service functionality or data handling practices. The latest version is always available on this page.